Refund policy
At About The Gift (ATG), we provide a curated gifting subscription service, not a standard retail shop. Because of this, our policy is slightly different from traditional product-based stores.
Refunds
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No refunds are available once payment has been taken. This applies to both monthly subscriptions and annual upfront subscriptions.
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If you cancel part-way through an annual upfront plan, your subscription will remain active until the end of the paid period, but no refund or credit will be issued.
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Payments already collected on monthly plans are non-refundable.
This policy ensures fairness and sustainability across all subscribers. Your statutory rights under UK law remain unaffected.
Returns & Exchanges
We do not accept returns for change of mind or unwanted gifts. However, if your delivery arrives damaged, faulty, or incorrect, you are entitled to a replacement.
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Notification: You must contact us at grant@aboutthegift.co.uk within 48 hours of receipt. Please include clear photos of the issue.
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Assessment: We will confirm whether the item qualifies for exchange.
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Resolution: If approved, we will send a replacement gift at no extra cost to you.
Important Notes
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Replacements are the only remedy offered; we do not issue monetary refunds for damaged or incorrect items.
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All gifts are subject to availability, and replacements may differ slightly in design or content from the original.
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Please ensure your delivery address is correct. ATG is not responsible for parcels lost due to incorrect addresses provided by the subscriber.